EFG has been leading the way in consumer protection products for more than 40 years. And today, our executive team continues to bring both client and consumer insights to the table to make EFG Companies an invaluable business partner.
Rick Christensen brings more than 40 years of retail and OEM automotive and reinsurance experience to his position as the Chief Risk Officer at EFG Companies. In this role, Rick utilizes his wealth of experience in leading and developing the strategic efforts of EFG’s product development team, including product lifecycle and relationship management, as well as EFG’s reinsurance initiatives. In his previous roles, he has overseen the launch of global strategic alliance formations, with the development of brand and sales processes, reinsurance models, and regulatory and compliance practices. Rick most recently served as a Senior Director at Hyundai Capital America (HCA), where he was responsible for launching and managing a captive insurance subsidiary of HCA. He also served as President, Nissan Global Reinsurance, Ltd based in Bermuda.
Gary Biskup brings more than 19 years of experience to his role as the Regional Vice President of Independent Services at EFG Companies. Gary leads EFG’s growth in the independent dealership space by addressing the individual challenges his independent dealership clients face, and providing custom service solutions, including pay plan development, ongoing monthly training and compliance audits. Prior to joining EFG Companies, he served as the CFO for Argos Automotive Consulting, designing and setting up systems for dealers and lenders in DFW and Oklahoma City. Gary has also served as the Finance Director for Van Tuyl Auto Group, Sam Pack Ford, and Park Place Dealerships, where he developed the reputation of cultivating high-performance teams.
Victor DiBlasi beings more than 25 years of experience creating operational efficiencies, building teams, and achieving organizational success to his role as Director of Platform Development for EFG Companies. He develops, implements, and ensures the success of enterprise programs and projects through detailed planning and precise teamwork. Prior to joining the team at EFG, Victor served as President of MediaMark Strategies, where he helped clients analyze business and financial trends, launched new companies and products, and raised capital. He has also served in management roles for Southwest Airlines and Fujitsu, where he provided international sales and operations training, and provided an extensive set of IT products and services, including infrastructure, consulting, integration, application services, retailing solutions, and enterprise platform technologies. Victor holds a BBA, ORBP from Southern Methodist University.
As Regional Vice President of Dealer Services at EFG Companies, Hollis Goode sees his role as expanding on EFG’s exceptional level of service by maximizing his clients’ level of growth and productivity. On a daily basis, Hollis develops dealership performance agendas and pay plans, conducts training assessments and provides recommendations. His efforts also include designing and implementing effective group work and information systems, defining and monitoring group-level performance indicators, diagnosing and resolving problems within work groups, and designing and implementing reward systems supporting desired behavior. Prior to joining EFG, Hollis served as the director of finance for Group 1 Automotive where he managed multiple departments including Contract Negotiations, Portfolio Management, Accounts Receivable and Accounts Payable. Hollis began his career in retail automotive as the director of finance for Freeman Automotive.
Maurice Hamilton brings extensive experience in spearheading application development and management to his role as Vice President of Technology at EFG Companies. In this role, Maurice organizes and mechanizes EFG’s infrastructure and applications to support scalability and EFG’s high performance standards. He previously served as the director of application development for EFG, where Maurice was instrumental in EFG’s initiative to obtain the Service Organization Control 1 Certification (SOC 1) under the Statement of Standards for Attestation Engagements 16 guidelines (SSAE16) from the American Institute of Certified Public Accountants. Prior to joining EFG, Maurice led multiple application development initiatives for TMX Finance. One such initiative was to stabilize the main loan origination platform, which allowed the company to successfully expand into Virginia and Texas. Maurice holds a B.S. from Western Governors University.
Throughout his decade of service with EFG Companies, Jay Hartmann has excelled at identifying and seizing opportunities, building high-performance teams, and developing systems and processes that create efficiencies, increase productivity, and drive business results. Within the last five years, the claims and administrative operations team has earned eight national awards and certifications for their dedication to customer service excellence. A highly analytical thinker with demonstrated talent for identifying and streamlining complex work processes, Jay also manages key relationships with EFG vendors and partners across multiple lines of business. Prior to EFG, Jay served as the National Sales and Installation Manager for SalesEdge, a retail automotive CRM, where he maintained strong profit margins in upfront sales and monthly recurring contracts. Jay’s extensive background in the automotive and technology fields began at ADP Dealer Services (now CDK Global, Inc.), where he managed CRM pricing and deal structuring for North America and Canada and re-engineered sales, support, and business development processes to yield significant productivity gains, error reductions, and time savings. Jay holds a B.S. from Bradley University.
Brien Joyce is an accomplished, forward-thinking field executive with more than 25 years of strong multi-disciplinary experience. At EFG Companies, Brien’s major area of focus is auto finance in the credit union space, enabling credit unions to better serve members through unique value-driven market strategies and ancillary product offerings. Prior to EFG, Brien worked at Saturn Corporation as the Zone Manager in the Southeast region of the country, where he served as the primary retailer contact for 48 Saturn facilities in eight states. Brien has also served as the Assistant Director of the UAW-GM quality network process at General Motors, where he implemented a total quality management system in over 40 assembly plants. At GM, Brien’s zone had the most Summit Award-winning retailers and he received the GM Achievement Award in 2006.
Lauri Luckey is a 19-year marketing veteran with experience developing and managing integrated marketing programs for national brands in the automotive, healthcare and consumer packaged goods industries. Prior to EFG, Lauri served as the Director of Marketing and Interactive Services at MEDSEEK, Inc. and Healthvision, where she lead teams in the full management of healthcare marketing programs, including website strategy development, usability testing, creative design, content development, reputation management, ad campaigns, and pay-per-click program management. As the Director of Marketing for EFG Companies, she leads her team in developing EFG’s marketing goals, objectives, and overall creative and communication strategies for both online and traditional marketing initiatives. In addition to leading the marketing efforts at EFG, Lauri’s extensive background in client relationship building enables her to effectively serve EFG clients as an extension of their marketing team.
Adam Ouart brings more than 23 years of automotive industry experience to his position as the Vice President of Agency Services at EFG Companies. In this role, Adam is responsible for dealer development through a distribution network of top-tier agents. Prior to his current role, Adam held an Account Executive position at EFG for 12 years, where he enabled clients to enhance their income opportunities with product development, reinsurance, ongoing training, recruiting and marketing, and compliance support. Prior to EFG, Adam worked his way up the dealership career path, starting as a Porter for Buz Post Pontiac GMC Isuzu Kia in 1995, and ending with Ewing Auto Group as a Finance Director. Adam is AFIP Certified.
As Regional Vice President of Dealer Services at EFG Companies, Josh Rodriguez is part of the leadership team responsible for EFG’s engagement efforts in the Southwest. His primary goal with each client is to maximize their compliant F&I profitability while developing sustainability through F&I personnel development. On a daily basis, Josh leads his team in ingraining EFG within the daily operations of his dealership clients. He manages the development dealership performance agendas and pay plans, conducts training assessments and provides recommendations. In addition, Josh is constantly evaluating dealership and economic trends to spot opportunities for his team to further advance their clients’ business. Prior to EFG, Josh served as a Finance Director for Group 1 Automotive in Oklahoma City, where he took the lowest performing store in the region and made it one of the region’s top two producers within 8 months. He then maintained that standing within the rest of his tenure. Josh also served as the Platform Finance Director for Briggs Auto Group in Kansas. In this role, he oversaw seven stores and took the lowest producing store to the top producing store within one month. Josh first made a name for himself at Davis-Moore Auto Group, where he led his team to increase new car sales by 25% and increase front gross by $700/car. He is also Master AFIP Certified.
In his leadership role at EFG Companies, Steve utilizes his extensive industry experience to provide EFG clients bottom-line results in F&I, sales and product management. Steve has developed and delivered national training for Chrysler Capital, Santander Consumer USA, Hyundai, General Motors, Ford, Mitsubishi, Volkswagen, and numerous dealer groups throughout the country. Steve also consulted for Chrysler’s Five Star initiative, where he developed their training curriculum, conducted program pilots, and certified instructors. This experience gives him strategic insight into today’s challenge of driving compliant profitability facing both dealers and lenders. Steve is an AFIP Senior Certified Professional in Financial Services, he earned his Consumer Credit Compliance Certification from the National Automotive Finance Association, and has developed compliance training modules in the areas of Adverse Action, Privacy Rule, Risk-Based Pricing/Exception Notice, Red Flag Rule, Safeguards Rule, Deceptive Practices, and Federal and State Regulations. Steve holds a Bachelor of Science in Economics from Illinois State University.
Tom Rubadue brings more than 28 years of retail and wholesale automotive and insurance experience to his position as Vice President of Product Development at EFG Companies. In this role, Tom leads EFG’s initiatives in product innovation, taking concepts all the way through market rollout and ongoing product support. He was most recently on the executive team at Affinity Enterprise Group, where he was responsible for product and business development, in addition to key account management. Tom has also served as the president of Vehicle Insurance at First American Financial Corporation where he was part of a team that evaluated companies for mergers and acquisitions, in addition to managing complex regulatory matters. Tom holds a BA from Michigan State University, and an MBA from DePaul University.