EFG has been leading the way in consumer protection products for more than 40 years. And today, our executive team continues to bring both client and consumer insights to the table to make EFG Companies an invaluable business partner.
John Pappanastos joined EFG Companies’ board of directors in February 2006 and became Chief Executive Officer and President in February 2007. His evangelistic spirit and vision breathes life into the organization every day. John oversees and provides leadership, direction, and guidance for all business activities at EFG. He acts as the chief strategy officer to develop and implement the strategy and vision for the organization to advance its long-term business goals, as well as promote profitability, growth, and increasing service discipline. Prior to joining the EFG senior team, John served in multiple senior capacities for BellSouth Corporation, including strategy, finance, product development, and operations.
Eric Fifield brings more than 26 years of automotive industry experience to EFG Companies. As the Chief Revenue Officer, he is responsible for client development and acquisition. Eric holds the team accountable for setting continuously higher standards and providing our clients with the highest level of expertise and engagement. Prior to EFG, Eric served as the Regional Sales Manager and Vice President of sales for Great American Insurance. His career began with the Penske Corporation as an ASE Certified Technician, where he worked in many capacities including the director of training. Eric’s clients have included organizations such as AutoNation, Ford Motor Company, Honda Motor Company, Chicago Automobile Trade Association, and hundreds of agents and dealers across the country.
With more than 30 years of experience in human resources, Susan Jewell brings hands-on experience in recruiting, personnel selection, employee relations, benefits and compensation administration, workplace learning, and diversity initiatives to her role as Human Resources Director. Every employee at EFG Companies has at some point been captured by Susan’s camera. The passion she puts into all endeavors is what drives her to make sure every employee feels empowered as a member of the team. With years of training and insight into recruiting and retaining top performers, Susan plays a leadership role in creating an employee-centric, high-performance culture.
Neha brings almost 30 years of experience in financial management at Fortune 100 to mid-size companies to her role as Chief Financial Officer at EFG Companies. At EFG, Neha utilizes her extensive experience in financial and business planning, resource allocation, and financial reporting to provide strategic direction, decision-support, and leadership for EFG’s accounting and financial planning divisions. Her proven ability to help companies with initiatives to help drive top-line growth and maximize shareholder value will enable Neha to develop strategies to grow profitability and provide critical guidance to operational management. Neha’s managerial and consulting experience spans companies like GoDaddy, ADP, Verint, Cox Enterprises and AT&T, where she served in various capacities ranging from Executive Director to Business Unit CFO. She received her MBA in Finance from San Jose State University, and her BBA in Financial Accounting from Mumbai University.
Jennifer Rappaport brings more than 26 years of national and global marketing and operations management to her role as Chief Operating Officer at EFG Companies. She keeps EFG on the cutting edge of market trends. provides direction for strategic go-to-market initiatives, operational enhancements, and market-differentiating programs to drive client business. Prior to joining the team at EFG, Jennifer served as President and Chief Operating Officer of The Point Group for almost 10 years, where she helped drive more than $60 million in capitalized billings and served clients globally through an integrated marketing communications model which included branding, research, digital marketing, interactive design and development, search engine optimization, advertising, and public relations. Throughout her career, Jennifer has worked with brands such as, Shell Global Solutions, Sprint Retail, and the National Cystic Fibrosis Foundation.
Mark Rappaport brings more than 29 years of business acumen to his role as the President of EFG’s Diversified Solutions division. In this role, Mark is responsible for the development of new strategic partnerships to deliver EFG’s existing product portfolio to market, as well as innovating new, needs-driven and customized products that enable clients to capture greater market share at a lower cost per customer acquisition. Under his leadership, EFG expanded its market presence through the development of strategic client partnerships, and through EFG’s in-house customer service contact center and direct-to-consumer channel, Simplicity. Simplicity opens new revenue streams for affinity partners through value-driven consumer protection products and market-differentiating programs that significantly enhance customer loyalty, increase retention and stimulate customer activation levels. Most recently, Mark spearheaded the development of EFG’s Home Warranty division, expanding EFG’s product development and administrative capabilities beyond the company’s core business in automotive retail and into the housing market. Over his career, Mark has led market development initiatives for blue chip brands such as Fleet Boston Financial, TXU, Jack Daniels, HCA Hospitals, and Verizon.
As the Executive Vice President of Dealer Services at EFG Companies, John Stephens directs the company’s direct sales and service channel, providing EFG’s solutions and engagement to auto dealers. John acts as an extension of his clients’ management teams and is responsible for leading the EFG account service professionals in optimizing the profitability of EFG’s direct dealer partners and supporting the use of EFG products and services. John started his career at IBM as an Account Administrator, where he oversaw the installation of IBM services in universities, hospitals, and independent school districts. Following IBM, John moved into the retail automotive industry, where he spent the last 26 years. John served as a General Sales Manager for Mac Haik Automotive Group, and during his tenure, his store ranked number seven in the nation for unit sales.