Being an Advisor for BMW, I deal with 50 to 60 different warranty companies on a regular basis. This is by far the most customer friendly. They try to assist the customers we are assisting to the best of their abilities every time. When asked by my loyal customers over the years what warranty company to contact, I recommended EFG every time. Keep up the good service. Chris Riechert was the last person I had the pleasure of speaking with to assist me for my last claim.